Author Topic: Suntrust Mortgage Scandal  (Read 20738 times)

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citizensscience

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SunTrust Mortgage - “Mandatory” Tax Fee Scheme…
« Reply #123 on: March 20, 2018, 01:48:06 PM »
SunTrust Mortgage Scandal






Shhh…. Don’t disclose SunTrust Mortgage “Tax” Service Scheme…

SunTrust subsidiary, ValuTree brought in a million dollars in “Fee” profit, during the first year alone. ValuTree employees received 22 percent of their salaries in bonuses–four times what they would have made had they stayed at SunTrust.


When Pat Rollins, division manager of ValuTree, was given the chance to forma new real estate services company within SunTrust Mortgage, she wanted to be sure that every employee on her team was committed to its success. The new company brought procurement and payment of SunTrust clients’ tax bills in-house–services previously performed by external vendors.

SunTrust employees had often complained about the out source system, but they also used it as a scapegoat, Rollins says. “If something went wrong with a taxbill, there was always someone to blame,” she says. “At ValuTree we arefully responsible for all of the tax services. If we mess up, it’s our fault.”

She took half of the staff from Sun Trust’s tax service department to launch the new venture. To secure their loyalty and excitement, Rollins crafted a new pay-for-performance reward and recognition system that includes financial incentives, parties, and weekly conferences to recognize performance. The program encourages employees to improve accuracy in billing, lower error rates, and reduce overall costs. At the end of the year, if Rollins’s team meets a set savings goal, they receive a percentage of every dollar beyond it that they save the company.

But providing a financial payoff wasn’t enough to make the program successful. It would only work if employees understood the impact their behaviorhad on the company, she says. “It required a cultural shift, forcing the employees to think of ValuTree as their own business.”





She thinks it would have worked without the financial incentive as long as there was recognition, but the money got it rolling faster.


So Rollins introduced weekly meetings, in which one group of employees stands in front of the rest of the group and explains how their efforts that week affected the business–positively or negatively. In preparation for a busy fourth quarter, for example, one group set up tax bill payments in advance to avoid last-minute overtime costs. “The meetings force everyone to understand the dynamics of what they do and to see how all of their efforts tie together,” Rollins says.

In the beginning, teams attended meetings grudgingly, but after a while they got excited, and more and more team members started showing up to support each other. “Now, when one group has a success story to share, everyone celebrates,”she says. And when they make a mistake, instead of attacking each other, they try to find ways to fix the problems.

An individual employee, for example, might have missed an important due date, which resulted in significant financial penalties. Rollins was afraid they would all blame the individual responsible for the error, but instead many of them acknowledged that they knew she was overwhelmed that week and did not offer to help. They spent the rest of the meeting brain storming ways to avoid making similar mistakes in the future. “As a manager, it is amazing to see lower-level employees that committed to the business.”

When errors happen, ValuTree uses corporate funds from SunTrust to pay the costs, then the company has to pay that money back before it sees any new profits. In the past, no one cared about that debt, and it easily got out ofcontrol, Rollins says. Now she posts the debt on a board in the office, updating the balance twice weekly. “It’s like a credit card; if they don’t pay it off, they lose their incentives.”





At the end of each month, Rollins throws a low-cost party to celebrate the team’s efforts, and to go over the cost-savings they’ve compiled over the year. At those parties she acknowledges individuals who have contributed significantly to the savings for that month. Several employees have told her they’ve never received this kind of recognition from a manager before. “Just to hear their names tied to an accomplishment gives them a sense of pride in their work,” she says.

The incentive program has had a huge impact on the success rate. In the first year, ValuTree saved SunTrust a million dollars and her team received 22 percent of their salaries in bonuses–four times what they would have made had they stayed in SunTrust.

It also has changed the way they approach their jobs, she says. In early 2002, for example, the team began evaluating the duties of any employees who quit to determine whether they should be replaced or if the team could absorb their workload. As a result, this year they opted not to replace two employees who left, in order to improve efficiency and profits. “They are thinking like business owners, and seeing the value their choices and efforts have to the company,” Rollins says.

The key to the program is not the money. It’s making sure employees understand their role in the business, Rollins says. She thinks it would have worked without the financial incentive as long as there was recognition, but the money got it rolling faster. Within six months of launching the program, she saw a reduction in billing errors. “The incentive tied it all together. When they do well they see the rewards, and when they screw up they feel the pain.”



http://www.workforce.com/2003/09/18/employees-act-like-business-owners/

foreclosure, tax service, mortgage escrow, bankruptcy, suntrust bank, suntrust scandal, suntrust mortgage, lender liability, lost note, lost note affidavit, robo signing, robo signer, Brock and Scott, Brock and Scott foreclosure, mortgage fraud
« Last Edit: March 20, 2018, 02:44:46 PM by citizensscience »
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citizensscience

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Time Machine, Whistles and SunTrust Mortgage Scandal…
« Reply #122 on: March 20, 2018, 12:25:09 PM »
SunTrust Mortgage Scandal


Date: March 20, 2018 at 12:08:41 PM EDT
To: jackie.ballos@suntrust.com

Cc: Jerome Lienhard <jerome.lienhard@suntrust.com>, rcullen@mcguirewoods.com, abrackett@mcguirewoods.com, jadams@mcguirewoods.com, ellen.fitzsimmons@suntrust.com, allison.dukes@suntrust.com, aleem.gillani@suntrust.com, margaret.callihan@suntrust.com, scott.case@suntrust.com

Subject: Time Machine, Whistles and SunTrust Mortgage...


Ms. Ballos -

Can you tell me @ SunTrust Mortgage's "Time-Machine"?

You know, it's the one housed in the elusive SunTrust Mortgage "Production" Department.

That's the department where SunTrust "Invents" the Documentation needed, then SunTrust "Staff" willfully and knowingly instruct unknowing full-time "Temps" to "Attach" the newly "Minted" Fake Documents to Mortgages, to "Create" and Define the Chain of Title... 

A chain that had never before existed.

Has SunTrust considered a US Patent on its "Time-Machine" Invention interface housed within the SunTrust Mortgage "Production" Department?

So, Ms. Ballos...  Do you have a "Whistle" or just the "Time -Machine"?? 

Video - "Time-Machine" Users Manual below...

https://vimeo.com/260816183



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citizensscience

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SunTrust Mortgage and the Production Departments “Signing” Workshop!! 

New Video 3/19/ 2018 -

Departing 2017 document signer from within the SunTrust Mortgage “Production” Department on Inventing the Mortgage Assignment Chain as outlined by longtime SunTrust document signer deposition.   



It's nice to know the level of QC that goes into signing your mortgage documents on behalf of SunTrust.  Is that research or just securing signature specimens??


Video https://vimeo.com/citizensscience/fakeloans


foreclosure, bankruptcy, suntrust bank, suntrust scandal, suntrust mortgage, lender liability, lost note, lost note affidavit, robo signing, robo signer, mortgage fraud,
« Last Edit: March 19, 2018, 07:26:29 PM by citizensscience »
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citizensscience

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SunTrust Scandal and Fake Mortgage Documents…
« Reply #120 on: March 19, 2018, 09:38:56 AM »
SunTrust Scandal and Fake Loans


Bryan Bly, Vice President of SunTrust Mortgage never worked for SunTrust!! (see notary application below)

SunTrust Mortgage ‘Willfully and Knowingly” allowed critical, Chain of Title Mortgage documents to be executed by Mr. Bly who, admitted he didn’t even read what he was signing!  Mr. Bly further held himself out to be a Vice President of SunTrust Mortgage, knowing full well this was a false.

So where does this SunTrust “Vice President” really work?  Mr. Bly is employed by Nationwide Title Clearing, a vender of SunTrust Mortgage…

Yes, the Vice President of SunTrust Mortgage admitted he just signed mortgage documents having never read them!

This is not so much about Mr. Bly, rather it falls squarely on Mr. Jerome Lienhard who at the time served as CEO of SunTrust Mortgage. 

Mr. Lienhard rose to prominence after utilizing $320M of shareholder assets to settle a massive Criminal Investigation into the actions of SunTrust Mortgage.  Currently Mr. Lienhard holds the title of Chief Risk Office of Suntrust Banks Inc. with a reported annual income exceeding $2.5M.
 





 

SunTrust Scandal, Foreclosure, SunTrust Mortgage, SunTrust Bank
« Last Edit: March 19, 2018, 10:16:51 AM by citizensscience »
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citizensscience

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Vice President SunTrust Mortgage Bryan Bly
« Reply #119 on: March 17, 2018, 10:41:31 PM »
SunTrust Scandal



More on SunTrust Mortgage "Vice President" Bryan Bly...

In Guilford County, N.C., the office that records deeds says it received 456 documents with suspect signatures from Oct. 1, through June 30 in one year alone.  The documents, mortgage assignments and certificates of satisfaction, transfer loans from one bank to another or certify a loan has been paid off.

Suspect signatures on the paperwork include 290 signed by Bryan Bly and 155 by Crystal Moore. In the mortgage investigations last fall, both admitted signing their names to mortgage documents without having read them.




Question...  Do you Bank at SunTrust??
« Last Edit: March 17, 2018, 11:17:12 PM by citizensscience »
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citizensscience

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Bryan Bly - "Vice President" SunTrust Mortgage
« Reply #118 on: March 17, 2018, 10:16:13 PM »
SunTrust Scandal

Citizens Science has tracked down the "Vice President" of SunTrust Mortgage...

We traveled to sunny Florida, ending up at a place better known a "Bayside Trailer Gardens"... 

Home of "Vice President" of SunTrust Mortgage, Bryan Bly...












Robo Sign, Foreclosure Fraud, NWTC Assignments, Nationwide Title Clearing
« Last Edit: March 17, 2018, 10:46:02 PM by citizensscience »
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citizensscience

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Who is you Noteholder?
« Reply #117 on: March 14, 2018, 06:50:34 PM »
Are you interested to learn who the Noteholder is for your loan?   

Simply click the below link and when prompted ask the company that collects your payments likely a loan servicer, to provide you with the Noteholder for your loan number.

Heres the link, takes less than 4 minutes all you will need is your loan number.  -

https://www.consumerfinance.gov/complaint/getting-started/


Suntrust Scandal, Wells Fargo, SunTrust Mortgage, Suntrust Bank
« Last Edit: March 14, 2018, 06:59:32 PM by citizensscience »
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citizensscience

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Fake Loan Complaint
« Reply #116 on: March 14, 2018, 06:35:13 PM »
Why will SunTrust Mortgage not simply identify the Noteholder…???   


180223-2XXX126
CLOSED
Submitted

STATUS
Submitted to the CFPB on 2/23/2018

SunTrust Mortgage Inc.
ISSUE
Trouble during payment process.
We received your complaint. Thank you.

We will review your complaint. Depending on what we find, we will typically:

Send your complaint to the company for a response; or
Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office;

YOUR COMPLAINT

This new qualified written request is not duplicate nor should it be construed as such. As SunTrust Mortgage Inc. is aware, on February 13, 2018 I requested that SunTrust Mortgage provide me with the identity of the “Noteholder” for loan number XXXXXXXXX. However, the response provided by SunTrust Mortgage did not identify the requested “Noteholder”, rather SunTrust Mortgage identified itself as the “Holder”.  Please identify the “Noteholder”.  Thank you -


 


180314-2XXX516
OPEN
Submitted

STATUS
Submitted to the CFPB on 3/14/2018

SunTrust Mortgage Inc.

ISSUE
Trouble during payment process
We received your complaint. Thank you.

We will review your complaint. Depending on what we find, we will typically:
Send your complaint to the company for a response; or
Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office;

YOUR COMPLAINT

Third Request - Again, please provide me with the “Noteholder” for loan # XXXXXXXXX as defined from inception through 8/1/2017. Thank you -



STATUS
Sent to company on 3/14/2018
We've sent your complaint to the company, and we will let you know when they respond.

Their response should include the steps they took, or will take, to address your complaint.
« Last Edit: March 14, 2018, 07:17:12 PM by citizensscience »
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citizensscience

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Re: Suntrust Mortgage Scandal
« Reply #115 on: March 13, 2018, 10:32:12 PM »
Wells Fargo, SunTrust Scandal


Date: March 13, 2018 at 10:23:31 PM EDT
To: Jerome Lienhard <jerome.lienhard@suntrust.com>, jadams@mcguirewoods.com, abrackett@mcguirewoods.com, rcullen@mcguirewoods.com, joe.smith@mortgageoversight.com, Mark Chancy <Mark.Chancy@SunTrust.com>, jsmith@poynerspruill.com, reginald.leese@blackrock.com
Cc: bill.rogers@suntrust.com, jorge.arrieta@suntrust.com, margaret.callihan@suntrust.com, anil.cheriyan@suntrust.com, aleem.gillani@suntrust.com, susan.johnson@suntrust.com, ellen.fitzsimmons@suntrust.com, dorinda.smith@suntrust.com, boardcommunications@wellsfargo.com

Subject: Jerome's got a "Collateral" problem...


Mr. Lienhard -

When was the last time SunTrust Bank as Collateral Custodian had its "Floor-plan" checked?  - http://forum.citizensscience.org/index.php/topic,613.msg2224.html#msg2224

You know against the Warranties and Representations made to MBS Certificate Holders??

Don't you have a collateral problem?

Come on and fess up...  or have you retired like all the others in the past few weeks?

Finally, have you alerted your Master Servicer's and the Trustees about the hundreds of millions, worth of loans SunTrust securitized that seem to be of "No-Effect" and a "Nullity", the public knows them better as just "Securitized" Fake Loans??










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citizensscience

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Suntrust Mortgage Scandal
« Reply #114 on: March 13, 2018, 09:21:54 PM »
SunTrust Scandal and Fake Loans

What is a "Fake Loan"??

If your loan got "Double Pledged" to the Federal Home Loan Bank, you may now have a "Fake Loan"...



« Last Edit: March 13, 2018, 09:26:08 PM by citizensscience »
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